Player Wellbeing
At 4999, we believe gambling should always be fun. When it stops being fun, we want to help. This page explains the responsible gaming tools available to every 4999 player, how to recognise problem gambling, and where to get support if you need it.
Our Commitment
Responsible gaming is built into every part of the 4999 platform. These tools are free, easy to use, and available to every registered player at any time.
Set a daily, weekly, or monthly deposit limit on your 4999 account. Once your limit is reached, 4999 will not allow further deposits until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to think it over.
Decide in advance how long you want to play at 4999 in a single session. When your time is up, 4999 will send you a reminder and give you the option to log out. It's a simple way to stay aware of how long you've been playing without having to watch the clock yourself.
Need a short break from 4999? You can pause your account for 24 hours, 7 days, or 30 days. During a break, you cannot log in, place bets, or make deposits. Your account and balance are kept safe and you can return when the break period ends.
If you feel you need a longer break, 4999 offers self-exclusion for periods of 6 months, 1 year, or permanently. During self-exclusion, your account is fully blocked and you will not receive any marketing from 4999. This is the strongest tool available and we take it seriously.
Set a maximum amount you are comfortable losing at 4999 over a given period. Once your loss limit is reached, 4999 will stop you from placing further bets until the period resets. This tool helps you stick to a budget and avoid chasing losses — one of the most common signs of problem gambling.
4999 can send you regular pop-up reminders showing how long you have been playing and how much you have won or lost in the current session. These reality checks help you stay grounded and make informed decisions about whether to continue playing or take a break.
Responsible gaming means enjoying betting and gaming as a form of entertainment — while staying in control of how much time and money you spend. At 4999, we want every player to have a good time on our platform. That means making sure gambling stays fun and never becomes a source of stress, financial hardship, or harm.
Gambling is a popular pastime for millions of people in Bangladesh and around the world. Most players enjoy it without any problems. But for some people, gambling can become difficult to control. That's why 4999 takes responsible gaming seriously — not just as a legal requirement, but because we genuinely care about the wellbeing of our players.
Responsible gaming at 4999 is about three things: giving you the tools to stay in control, helping you recognise when gambling might be becoming a problem, and making it easy to get help if you need it. All of the tools described on this page are free and available to every registered 4999 player.
4999 is committed to providing a safe, fair, and responsible gaming environment. This commitment shapes how we design the platform, how we train our support team, and how we communicate with players. Here is what 4999 promises every player:
At 4999, responsible gaming is not a box we tick — it's a core part of how we operate. If you ever feel that 4999 is not living up to this commitment, please contact us at [email protected] and we will take your concern seriously.
Problem gambling can affect anyone, regardless of how long they have been playing or how much they earn. It often develops gradually, which makes it easy to miss the early signs. Here are some common warning signs that gambling may be becoming a problem:
If you recognise any of these signs in yourself or someone you know, please take action now. Use the 4999 responsible gaming tools to set limits or take a break, and consider reaching out for professional support. You are not alone and help is available.
Answer these questions honestly. If you answer "yes" to two or more, it may be worth taking a break and speaking to someone about your gambling habits.
Have you ever gambled more than you intended to in a single session at 4999 or any other platform?
Have you ever felt the need to bet more money to get the same level of excitement from gambling?
Have you ever tried to win back money you lost by placing more bets — also known as chasing losses?
Has gambling ever caused arguments with your family, partner, or friends, or affected your relationships?
Have you ever borrowed money, taken a loan, or sold something to fund your gambling?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever felt guilty, ashamed, or anxious about your gambling after the fact?
Have you ever hidden your gambling activity or losses from people close to you?
If you answered yes to two or more questions, we encourage you to log in to your 4999 account and set a deposit or loss limit, or take a break. You can also contact our support team at [email protected] for a confidential conversation.
All responsible gaming tools at 4999 are available directly from your account settings. Here is how to access and use them:
Log in → Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Changes that reduce your limit take effect immediately.
Log in → Account Settings → Responsible Gaming → Session Limits. Set the maximum time per session and choose how you want to be reminded.
Log in → Account Settings → Responsible Gaming → Take a Break. Choose 24 hours, 7 days, or 30 days. Your account is paused immediately.
Log in → Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period. Takes effect immediately and cannot be reversed early.
If you have trouble accessing any of these tools, or if you would prefer to have a limit or exclusion applied by our team, contact 4999 support at [email protected]. We will action your request immediately, no questions asked.
4999 is strictly for adults aged 18 and over. We use age verification at registration to prevent underage access, and we take this responsibility seriously. If you share a device with younger family members, we strongly recommend taking the following steps:
If you suspect that a minor has accessed your 4999 account or registered on the platform, please contact [email protected] immediately. We will investigate and take appropriate action, including closing the account and returning any funds deposited by a minor.
If you are struggling with your gambling, you do not have to deal with it alone. The 4999 support team is available 24/7 and can help you activate any of the responsible gaming tools on your account, or simply listen if you need to talk. Reach us at [email protected].
Beyond 4999, there are organisations that specialise in helping people with gambling problems. Speaking to a professional can make a real difference. We encourage any player who is concerned about their gambling to reach out for help — it is a sign of strength, not weakness.
Email: [email protected] | Available 24 hours a day, 7 days a week | All conversations are confidential. We will never judge you for asking for help.
Understanding the difference between recreational gambling and problem gambling is important. Most people who play at 4999 do so for entertainment — they set a budget, stick to it, and enjoy the experience win or lose. That is healthy, responsible gambling.
Problem gambling is different. It is characterised by a loss of control over gambling behaviour, continued gambling despite negative consequences, and an inability to stop even when you want to. It can affect your finances, your relationships, your work, and your mental health.
The good news is that problem gambling is treatable. Many people recover fully with the right support. The first step is recognising that there is a problem — and the second step is asking for help. 4999 is here to support you at every stage of that journey, whether that means setting a simple deposit limit or activating a permanent self-exclusion.
Remember: gambling at 4999 should always be a choice, not a compulsion. If it ever starts to feel like something you cannot control, please use our tools or contact our team. We would rather lose a customer than see a player come to harm.